FAQ
Frequently Asked Questions
Answers about coverage, the mediators and how the process works.
Could my mediation be covered at no cost?
Eligible Quebec families may get up to 5 hours of mediation at no cost with an accredited family mediator. Coverage depends on your situation and the rules of Quebec’s family mediation program.
How many hours could be covered?
If you’re eligible, you may qualify for up to 5 hours of mediation at no cost if you have children together, or up to 3 hours if you don’t. To review an existing agreement or judgment, parents may qualify for up to 2.5 hours. We’ll confirm what applies to you when you send your request.
What happens if the other party refuses?
If the other party does not wish to participate, mediation unfortunately cannot proceed. As mediation is a voluntary process, it is your responsibility to ensure that the other party is open to participating. We can only communicate with them once a consent form has been completed.
Are the mediators qualified?
Yes. We match you with an independent accredited family mediator who is also a member of the Quebec Bar.
Can I stop the process?
Yes, you can stop the process at any time if the service does not meet your needs.
How long does family mediation take?
The duration varies depending on the complexity of your situation and your ability to reach an agreement. In general, a few sessions are sufficient.
Is mediation confidential?
Yes. All discussions during mediation are confidential, allowing both parties to speak freely and work toward solutions that suit their situation.
Are agreements reached in mediation legally binding?
Yes. An agreement can be drafted by the mediator lawyer and, if necessary, submitted to the court for approval to make it legally enforceable. In Quebec, this process is called "homologation".
Do we need to be on good terms to participate in mediation?
No. Mediation is designed to facilitate communication, even in situations of conflict. The mediator’s role is to guide discussions in a neutral and constructive manner.
Can I consult a lawyer outside of mediation sessions?
Yes. You may obtain legal advice at any time in addition to the mediation process.
What if we are unable to reach an agreement?
If no agreement is reached, you may consider other options, including legal proceedings. Mediation does not prevent you from going to court afterward.
Is mediation conducted entirely online?
With our non-profit organization, yes. All of our services are offered online, allowing you to attend meetings from the comfort of your home.
Do I need to prepare documents before mediation?
In some cases, documents (such as income, expenses, existing agreements, etc.) may be helpful. The lawyer will advise you on what is relevant based on your situation.
Is mediation suitable for all situations?
Mediation is appropriate for most family situations. However, in certain more complex cases (e.g., lack of cooperation, safety concerns, no-contact orders), other options may be more appropriate.
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You’re in control.
We’re here to help.
See if you qualify in 3 short steps, then finish your request online. If you do, we’ll match you with an accredited family mediator, member of the Quebec Bar.