Privacy Policy

LAST UPDATED: [October 2, 2026]

The Family Mediation Access Platform, referred to herein as “GoMediation”, recognizes the importance of protecting the personal information of individuals who use its services, visit its website, or communicate with it.

This Privacy Policy (the “Policy”) explains how GoMediation collects, uses, discloses, retains, and protects personal information in accordance with applicable laws, including:
· the Act respecting the protection of personal information in the private sector (the Bill 25 – provincial legislation);
· the Personal Information Protection and Electronic Documents Act (PIPEDA – federal legislation), where applicable.

By using GoMediation’s website, completing a form, providing personal information, or using its services, you consent to the practices described in this Policy.

1. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION
GoMediation has designated a Data Protection Officer responsible for the protection of personal information to ensure compliance with applicable privacy laws.

For any questions, access requests, correction requests, or complaints regarding your personal information, you may contact:
Data Protection Officer
GoMediation
5185 avenue Royale
Boischatel, Québec
G0A 1H0
privacy@gomediation.org

2. PERSONAL INFORMATION COLLECTED
As part of its activities, GoMediation may collect certain personal information, including:
first and last name;
email address;
telephone number;
mailing address;
information necessary to process a family mediation request;
information relating to family or parental situations;
information voluntarily submitted through contact forms;
information necessary for the management of volunteers or partners;
technical information related to website usage.

Depending on the nature of the requests received, certain information may be considered sensitive, including information concerning children, health, safety, family conflicts, or certain personal situations. GoMediation limits the collection of such information to what is reasonably necessary to fulfill its mission.

3. PURPOSES OF COLLECTION
Personal information is collected for purposes including:
responding to information requests;
facilitating connections between individuals and family mediators;
following up on requests;
administering GoMediation’s services and activities;
communicating with users;
sending newsletters or communications where the required consent has been obtained;
improving the website and services offered;
ensuring system security and preventing unauthorized access;
complying with applicable legal and regulatory obligations.

GoMediation collects only the information necessary for the identified purposes.

4. CONSENT
GoMediation obtains consent from individuals before collecting, using, or disclosing their personal information, except where otherwise permitted or required by law.

Consent may be express or implied depending on the circumstances and the sensitivity of the information involved.

You may withdraw your consent at any time, subject to applicable legal or contractual restrictions.

5. DISCLOSURE OF PERSONAL INFORMATION
GoMediation does not sell or rent personal information.

However, certain personal information may be disclosed:
to the family mediators concerned where necessary to process a request or facilitate a referral;
to technology or administrative service providers acting on behalf of GoMediation;
where required or authorized by law.

GoMediation limits the information disclosed to what is necessary under the circumstances and requires its service providers to implement reasonable safeguards to protect personal information.

Certain technology service providers used by GoMediation may host or process personal information outside Quebec.

6. FORMS AND COMMUNICATIONS
When you complete a form on GoMediation’s website or communicate with the organization by email, telephone, or otherwise, the information provided is used solely to respond to your request or ensure the required follow-up.

We ask that you avoid sending sensitive information or confidential documents that are not necessary in initial contact forms.

If you choose to subscribe to a newsletter or electronic communications, you may withdraw your consent at any time using the unsubscribe mechanism included in such communications.

7. COOKIES AND BROWSING DATA
GoMediation’s website may use cookies and analytics tools in order to:
ensure the proper functioning of the website;
improve user experience;
analyze website traffic and usage;
maintain certain browsing preferences.

Cookies are small files stored on your device when you browse a website.

You may configure your browser to refuse certain cookies or notify you when they are used. However, some website features may be affected.

GoMediation may also use analytics tools such as Google Analytics to obtain general website usage statistics. This data is not used to personally identify you.

8. RETENTION AND PROTECTION OF PERSONAL INFORMATION
GoMediation implements reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, misuse, or disclosure.

Access to personal information is restricted to individuals who require it in the course of their duties.

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal obligations.

When personal information is no longer required, it is securely destroyed or anonymized.

9. PRIVACY INCIDENTS
In the event of a privacy incident presenting a serious risk of harm, GoMediation will take the measures required under applicable laws, including notifying affected individuals and, where required, the Commission d’accès à l’information du Québec.

10. YOUR RIGHTS
Subject to the conditions provided by law, you may:
access the personal information held about you;
request correction of inaccurate, incomplete, or outdated information;
withdraw your consent;
request the cessation of dissemination of certain information where permitted by law;
file a complaint with the Commission d’accès à l’information du Québec.

Any request may be submitted to the Data Protection Officer using the contact information provided in Section 1.

11. PERSONAL INFORMATION OF MINORS
GoMediation does not knowingly collect personal information from individuals under 14 years of age without parental or guardian consent where such consent is required by law.

12. LINKS TO THIRD-PARTY WEBSITES
GoMediation’s website may contain links to external websites operated by third parties. GoMediation is not responsible for the privacy practices of such external websites and encourages users to review their respective privacy policies.

13. LIMITATION OF LIABILITY
Although GoMediation implements reasonable safeguards to protect the personal information it holds, no method of electronic transmission or storage can guarantee absolute security.

14. CHANGES TO THIS POLICY
GoMediation may modify this Policy from time to time to reflect changes in its practices, services, or applicable legal requirements.

The most recent version will always be available on GoMediation’s website, and the update date will appear at the top of the Policy.

In the event of any discrepancy, inconsistency, or difference in interpretation between the French and English versions of this Privacy Policy, the French version shall prevail.